Workshop Owner Course Curriculum

1. Course Information for Workshop Owner

Course Title: Professional Auto Workshop Owner

Duration: 3 Months (12 Weeks)

Course Type:

• Classroom Theory: 30%
• Practical Workshop: 25%
• On-the-Job Training (OJT): 45%

Course Fee: ৳ 45,000/=

Total Training Hours: 360 Hours

• Classroom Theory: 60 Hours
• Practical Workshop: 80 Hours
• On-the-Job Training (OJT): 160 Hours
• Driving Skills (T+P+O): 20 Hours
• Computer and Digital Skills (T+P+O): 20 Hours
• English Communication Skills (T+P): 20 Hours

Training Level: Beginner to Professional Auto Workshop Owner

Target Group:

• Entry-Level Workshop Owners
• Auto Diagnosis Technician
• Auto Diagnosis Master Technician
• Senior Technicians,
• Service Advisors,
• Workshop Controllers,
• Technical Advisors,
• Fleet Managers,
• After-Sales Professionals
• Workshop Owners,
• Entrepreneurs,
• Dealer Principals,
• Service Managers,
• Fleet Owners, Investors,
• Workshop Supervisors,
• Business Professionals

Entry Requirement:

• Diploma/B.Sc. in Automobile/Mechanical/Electrical Engineering, or
• Bachelor’s degree in Business,
• Minimum 5 years of workshop experience in a supervisory role
• Experienced Auto Mechanic/Auto Electrician with foundational repair skills
• Basic computer knowledge
• Good communication skills
• Valid driving license (preferred)
• Physically fit for workshop activities

2. Course Objectives of Workshop Owner

Upon completing this course, trainees will be able to:

• Establish and operate a profitable automotive workshop.
• Develop long-term business strategies and annual operating plans.
• Lead workshop operations, finance, marketing, human resources, customer service, and quality management.
• Build and monitor KPI-driven business performance.
• Collect and analyze daily operational reports for decision-making.
• Achieve monthly revenue, profit, productivity, and customer satisfaction targets.
• Design transparent incentive systems for technicians, service advisors, job controllers, parts personnel, and support staff.
• Negotiate with overseas suppliers, distributors, and OEM partners.
• Manage procurement, inventory, imports, and supplier relationships.
• Use ERP, Dealer Management Systems (DMS), CRM, Business Intelligence (BI), and AI tools.
• Communicate confidently in English with international customers, suppliers, banks, logistics providers, and business partners.

3. Training Modules

There are several training modules. Such as-

• Orientation
• Workshop safety
• Automotive Fundamentals
• 18 Automobile Systems
• Hybrid and Electric Vehicle (EV)
• ADAS & Autonomous Vehicle Technologies
• Workshop Hand Tools, SST & Equipment
• Workshop Measuring Tools
• Various Diagnosis tools
• Repair Manuals, Owner’s Manual
• Electrical Wiring Diagram, Collision Damage Manuals
• Periodic Maintenance Items
• Dashboard Warning Lights
• Painting Process
• 10 Principles of Auto Technician
• 7 Steps Service Operation Process
• 7 Principles of SA
• Service Reception & Vehicle Inspection
• Workshop Operations & Coordination
• Product Proposal and Service Selling Skills
• Estimation, Job Cards & Warranty
• Digital Workshop Management
• Quality Control & Customer Satisfaction
• Warranty Policy & Procedures
• Technical Documentation
• Workshop Operations Management
• Customer Experience & Service Excellence
• Strategic Business Planning
• Financial Management & Accounting
• Service Sales & Business Development
• International Business & Supplier Management
• KPI & Performance Management
• Human Resource & Team Leadership
• Daily Report Management & Data Analytics
• Incentive & Performance Reward Systems
• Quality Management
• Inventory & Parts Coordination
• Fleet & Corporate Service Management
• Environmental Management
• Strategic Project & Professional Development
• Driving Skills
• Computer and Digital Skills
• English Communication Skills
• Workshop Management & Entrepreneurship

4. Training Module Content Details

Sl#	Content	Type	Duration	Docs	Video	PDF
1	Orientation	Theory	0.25
2	Course Overview	Theory	0.25
3	History of Automobiles	Theory	2
4	Worldwide Automobile Makers	Theory	2.5
5	Workshop Safety	Theory	0.5
6	Workshop Safety	Practical	2
7	Perform First Aid Practice	Theory	2
8	18 Automobile Systems	Theory	5
9	Engine System	Theory	2
10	Engine System	Practical	2
11	Engine System	OJT	3
12	Intake System	Theory	1
13	Intake System	Practical	1
14	Intake System	OJT	3
15	Fuel System	Theory	1
16	Fuel System	Practical	1
17	Fuel System	OJT	3
18	Ignition System	Theory	1
19	Ignition System	Practical	1
20	Ignition System	OJT	2
21	Exhaust System	Theory	1
22	Exhaust System	Practical	1
23	Exhaust System	OJT	2
24	Lubrication System	Theory	1
25	Lubrication System	Practical	1
26	Lubrication System	OJT	2
27	Cooling System	Theory	1
28	Cooling System	Practical	2
29	Cooling System	OJT	3
30	Clutch System	Theory	1
31	Clutch System	Practical	2
32	Clutch System	OJT	3
33	Transmission System	Theory	1
34	Transmission System	Practical	3
35	Transmission System	OJT	3
36	Suspension System	Theory	1
37	Suspension System	Practical	2
38	Suspension System	OJT	3
39	Steering System	Theory	1
40	Steering System	Practical	2
41	Steering System	OJT	3
42	Brake System	Theory	1
43	Brake System	Practical	2
44	Brake System	OJT	3
45	Starting System	Theory	1
46	Starting System	Practical	1
47	Starting System	OJT	2
48	Engine Electrical System	Theory	1
49	Engine Electrical System	Practical	1
50	Engine Electrical System	OJT	2
51	Body Electrical System	Theory	1
52	Body Electrical System	Practical	1
53	Body Electrical System	OJT	2
54	Charging System	Theory	1
55	Charging System	Practical	1
56	Charging System	OJT	3
57	AC System	Theory	1
58	AC System	Practical	1
59	AC System	OJT	2
60	Body	Theory	0.5
61	Advance Automobile Technology	Practical	1
62	Advance Automobile Technology	OJT	2
63	Advance Automobile Technology	Theory	3
64	Hybrid & Electric Vehicle	Theory	2
65	Hybrid & Electric Vehicle	Practical	2
66	Hybrid & Electric Vehicle	OJT	3
67	ADAS & Autonomous Vehicle Technologies	Theory	2
68	ADAS & Autonomous Vehicle Technologies	Practical	2
69	ADAS & Autonomous Vehicle Technologies	OJT	3
70	Technical Documentation	Theory	3
71	Workshop hand Tools, SST & Equipment	Practical	2
72	Workshop Measuring Tools	Practical	3
73	Various Diagnosis tools	Practical	3
74	Repair Manuals, Owner’s Manual	Theory	5
75	Electrical Wiring Diagram	Theory	3
76	Collision Damage Manuals	Theory	3
77	Service Bulletin	Theory	2
78	Dashboard Warning Lights	Theory	7
79	Painting Process	Practical	2
80	Customer Service Excellence	Theory	3
81	7 Steps Service Operation Process	Theory	8
82	7 Principle of SA	Theory	2
83	Service Reception	Theory	2
84	Vehicle Inspection/Walk Around Check	Practical	2
85	Workshop Operations & Coordination	Theory	2
86	Product Proposal & Service Selling Skills	Theory	3
87	Estimation, Job Cards, Invoice	Practical	3
88	Warranty Policy & Procedures	Theory	2
89	Periodic Maintenance Items	Theory	2
90	Digital Workshop Management/ERP	Theory	2
91	Workshop Operations Management	Theory	3
92	Quality Control & Customer Satisfaction	Theory	4
93	Customer Experience & Service Excellence	Theory	3
94	Strategic Business Planning		2
95	Financial Management & Accounting		3
96	Sales, Marketing & Business Development	Theory	5
97	International Business & Supplier Management		2
98	Workshop Financial Management	Theory	5
99	KPI & Performance Management	Theory	3
100	Human Resource & Team Leadership	Practical	4
101	Daily Report Management & Data Analytics	Theory	5
102	Incentive & Performance Reward Systems	Theory	4
103	Quality Management & Warranty Administration	Practical	5
104	Inventory & Parts Coordination	Theory	3
105	Fleet & Corporate Service Management	Practical	4
106	Environmental Management	Theory	3
107	What is the meaning of GLI, XLI?	Theory	5
108	Defensive driving principles	Theory	3
109	Defensive driving principles	Theory	2
110	10 Principles of Safety Driving	Theory	4
111	10 Principles of Safety Driving	Theory	6.5
112	Tools list during driving	Practical	5
113	Familiar with maintenance items	Theory	3
114	Various Warning Light in Dashboard	Practical	3
115	Various Warning Light in Dashboard	Theory	3
116	Familiar with road traffic signage	Theory	0.5
117	Factors affecting fuel economy	Theory	1
118	Cause of vehicles catching fire	Practical	9
119	Be aware about distracted driving	Theory	1
120	Computer fundamentals	Theory	1
121	Microsoft Word	Theory	0.5
122	Microsoft Excel	Theory	1
123	PowerPoint	Theory	1
124	Email communication	Theory	2
125	Cloud storage	Theory	1
126	Internet research	Theory	0.5
127	Cybersecurity basics	Theory	0.5
128	Workshop management software	Theory	0.5
129	Digital customer records	Theory	1
130	Preparing job cards	Theory	3
131	Creating quotations	Theory	3
132	Writing service reports	Theory	3
133	Maintaining inventory	Practical	1
134	Online spare parts search	Practical	0.5
135	Accessing manufacturer service manuals	Practical	0.5
136	Using digital inspection checklists	Practical	0.5
	Speaking	Practical
137	Greetings	Practical	0.5
138	Customer reception	Practical	1
139	Telephone communication	Practical	1
140	Appointment scheduling	Theory	1
141	Explaining repairs	Theory	1
142	Giving estimates	Theory	1
143	Handling complaints	Theory	0.5
144	1000 Automotive English Vocabulary	Theory	0.5
145	2000 Business Communication Words	Theory	1
146	1000 Automotive Abbreviations	Theory	0.5
147	500 professional meeting conversation words	Theory	0.5
148	300 Common English Phrases, Replies and Expression	Theory	0.5
149	500 Daily Spoken English Questions & Answers	Theory	1
	Reading	Theory
150	Repair manuals	Theory	1
151	Wiring diagrams	Theory	1
152	Collision Damage Manual	Theory	1
153	Parts catalogues	Theory	1.5
154	Owner’s Manual	Theory	1
	Writing	Theory
155	Service reports	Theory	1
156	Emails	Theory	1
157	Quotations	Practical	2
158	Job cards	Theory	0.5
159	Inspection reports	Theory	0.5
	Listening	Theory
160	Customer conversations	Theory	0.5
161	Technical videos	Theory	0.5
162	International workshop communication	Theory	2
	Workshop Management & Entrepreneurship
163	Opening an automobile workshop	Theory	1
164	Customer management	Theory	2
165	Inventory control	Theory	2
166	Spare parts management	Theory	0.5
167	Pricing strategy	Theory	2
168	Marketing	Theory	0.5
169	Social media promotion	Theory	0.5
170	Financial management	Theory	0.5
171	Tax basics	Theory	2
172	Workshop Management	Theory	1
173	Service Menu	Theory	1.5
174	Periodic Maintenance Check Sheet	Theory	0.5
175	Diagnosis Check Sheet	Theory	2
176	Quality Control Check Sheet	Theory	1
177	10 Principles of Auto Technician	Theory	1
178	Job Description of Workshop Owner	Theory	2
179	5S Methodology	Theory	0.5
180	KAIZEN	Theory	0.5
181	Office Manner	Theory	5
Total			360

5. Assessment Scheme

• Theory Examination: 25%
• Practical Skills Test: 35%
• Attendance:5%
• Continuous Assessment: 5%
• Workshop Performance: 10%
• OJT Evaluation: 10%
• Driving Skills Assessment: 5%
• Computer Skills Assessment: 2.5%
• English Communication Assessment:2.5%
• Total: 100%

Note: A minimum overall score of 70% is recommended for certification.

6. Soft Skills Development

Throughout the course, trainees should develop:

• Communication and presentation skills
• Professional ethics
• Time management
• Teamwork
• Leadership
• Critical thinking
• Problem-solving
• Customer service excellence
• Quality assurance
• Workplace discipline
• Continuous learning mindset
• Adaptability to new automotive technologies
• Analytical troubleshooting

7. Required Training Resources

I. Workshop & Management Resources

• Live workshop or training workshop
• Training vehicles
• Dealer Management System (DMS)
• Enterprise Resource Planning (ERP)
• Customer Relationship Management (CRM)
• Workshop KPI dashboards
• Job card system
• Warranty management system
• Inventory management software

II. Computer Resources

• Desktop/laptop computers
•  Dealer Management System (DMS)
•  Enterprise Resource Planning (ERP) software
•  Customer Relationship Management (CRM) software
• Microsoft Office
• Internet access
• Printers and scanners

III. Learning Materials

• Multimedia classroom
• OEM service manuals
• Standard Operating Procedures (SOPs)
• ISO 9001 and ISO 45001 awareness materials
• KPI templates
• Financial statement examples
• Customer service guides
• Leadership case studies
•  Projector and smart board
• Library of workshop manuals
• Learning Management System (LMS)
•  Meeting room for role-play

8. Workshop Owner Competencies

Graduates who complete this curriculum will be able to:

• Establish, own, and operate a profitable automotive workshop using internationally recognized management practices.
• Lead all business functions, including workshop operations, finance, human resources, customer service, marketing, procurement, inventory, quality assurance, and strategic planning.
• Monitor daily operational reports, analyze KPIs, make timely decisions, and drive continuous improvement to achieve monthly and annual business targets.
• Design and manage performance-based incentive systems for technicians, service advisors, job controllers, parts staff, and supporting employees to improve productivity, efficiency, profitability, and employee engagement.
• Build strong relationships with local and overseas suppliers, negotiate commercial agreements, manage imports and procurement, and ensure reliable supply chain performance.
• Use ERP, DMS, CRM, accounting software, dashboards, and AI-enabled business tools to improve operational efficiency and business decision-making.
• Communicate professionally in English with international suppliers, OEMs, logistics providers, financial institutions, and customers through meetings, negotiations, reports, emails, and presentations.
• Apply leadership, ethical governance, financial discipline, customer-focused service, and quality management principles to sustain long-term business growth.
• Develop scalable business strategies, expand into fleet services, multi-branch operations, and regional markets, and adapt to emerging automotive technologies, including hybrid and electric vehicles.
• Pursue careers as a Workshop Owner, Managing Director of an Automotive Service Business, Dealer Principal, After-Sales Business Owner, Fleet Maintenance Entrepreneur, Automotive Business Consultant, or Regional Automotive Operations Executive, while building a globally competitive automotive enterprise.