Job Controller Course Curriculum

1. Course Information for Job Controller

Course Title: Professional Workshop Job Controller

Duration: 3 Months (12 Weeks)

Course Type:

• Classroom Theory: 30%
• Practical Workshop: 25%
• On-the-Job Training (OJT): 45%

Course Fee: ৳30,000/=

Total Training Hours: 360 Hours

• Classroom Theory: 60 Hours
• Practical Workshop: 80 Hours
• On-the-Job Training (OJT): 160 Hours
• Driving Skills (T+P+O): 20 Hours
• Computer and Digital Skills (T+P+O): 20 Hours
• English Communication Skills (T+P): 20 Hours

Training Level: Beginner to Professional Workshop Job Controller

Target Group:

• Overseas Higher Study Students
• College Leavers
• Job Seekers
• Apprentice Job Controller
• Entry-Level Job Controllers
• Auto Diagnosis Technician
• Auto Diagnosis Master Technician
• Fleet Maintenance Personnel
• Automotive Enthusiasts
• Career Changers
• Entrepreneurs
• Overseas Employment Candidates

Entry Requirement:

• Diploma/B.Sc. in Automobile/Mechanical/Electrical Engineering, or
• Experienced Auto Mechanic/Auto Electrician with foundational repair skills
• Basic computer knowledge
• Good communication skills
• Valid driving license (preferred)
• Physically fit for workshop activities

Job Opportunity (Home & Abroad):

• Government Organization
• Semi-Government Organization
• NGO
• Autonomous Organization
• Private Organization
• Corporate Organization
• Authorized automobile dealerships
• Independent automotive workshops
• Fleet maintenance companies
• Transport and logistics organizations
• Manufacturing industries
• Vehicle inspection and testing centers
• Automotive training institutes
• Automobile spare parts and service companies
• Self-employment/ Entrepreneurship

2. Course Objectives of Job Controller

Upon completing this course, trainees will be able to:

• Plan, schedule, and control daily workshop operations efficiently.
• Coordinate work between Service Advisors, Technicians, Parts Department, Warranty Department, and Workshop Manager.
• Allocate repair jobs according to technician skill levels and available resources.
• Monitor productivity, efficiency, quality, and repair completion times.
• Interpret technical repair information and diagnostic reports.
• Prepare workshop reports, productivity analyses, and performance dashboards.
• Safely move and road-test vehicles when required.
• Use Dealer Management Systems (DMS), ERP software, Microsoft Office, and digital workshop tools.
• Communicate professionally in English with customers, suppliers, manufacturers, and international employers.
• Apply global standards for workshop management, safety, quality assurance, and customer satisfaction.

3. Training Modules

There are several training modules. Such as-

• Orientation
• Workshop safety
• Automotive Fundamentals
• 18 Automobile Systems
• Advanced Automotive Engineering
• ADAS & Autonomous Vehicle Technologies
• Workshop Hand Tools, SST & Equipment
• Workshop Measuring Tools
• Various Diagnosis tools
• Repair Manuals, Owner’s Manual
• Electrical Wiring Diagram, Collision Damage Manuals
• Periodic Maintenance Items
• Dashboard Warning Lights
• Painting Process
• 10 Principles of Auto Technician
• 7 Steps Service Operation Process
• Estimation
• Digital Workshop Management
• Workshop Operations & Workflow Management
• Job Planning & Work Allocation
• Workshop Production Control
• Quality Control & Final Inspection
• Spare Parts & Inventory Coordination
• Warranty Policy & Procedures
• Warranty Administration & Documentation
• Leadership & Team Management
• Driving Skills
• Computer and Digital Skills
• English Communication Skills
• Workshop Management & Entrepreneurship

4. Training Module Content Details

Sl#	Content	Type	Duration	Docs	Video	PDF
1	Orientation	Theory	0.25
2	Course Overview	Theory	0.25
3	History of Automobiles	Theory	2
4	Worldwide Automobile Makers	Theory	2.5
5	Workshop Safety	Theory	0.5
6	Workshop Safety	Practical	2
7	Perform First Aid Practice	Theory	2
8	18 Automobile Systems	Theory	5
9	Engine System	Theory	2
10	Engine System	Practical	3
11	Engine System	OJT	5
12	Intake System	Theory	1
13	Intake System	Practical	2
14	Intake System	OJT	5
15	Fuel System	Theory	1
16	Fuel System	Practical	1
17	Fuel System	OJT	5
18	Ignition System	Theory	1
19	Ignition System	Practical	1
20	Ignition System	OJT	3
21	Exhaust System	Theory	1
22	Exhaust System	Practical	1
23	Exhaust System	OJT	3
24	Lubrication System	Theory	1
25	Lubrication System	Practical	1
26	Lubrication System	OJT	3
27	Cooling System	Theory	1
28	Cooling System	Practical	2
29	Cooling System	OJT	5
30	Clutch System	Theory	1
31	Clutch System	Practical	2
32	Clutch System	OJT	5
33	Transmission System	Theory	1
34	Transmission System	Practical	3
35	Transmission System	OJT	5
36	Suspension System	Theory	1
37	Suspension System	Practical	3
38	Suspension System	OJT	7
39	Steering System	Theory	1
40	Steering System	Practical	2
41	Steering System	OJT	5
42	Brake System	Theory	1
43	Brake System	Practical	3
44	Brake System	OJT	8
45	Starting System	Theory	1
46	Starting System	Practical	1
47	Starting System	OJT	2
48	Engine Electrical System	Theory	1
49	Engine Electrical System	Practical	1
50	Engine Electrical System	OJT	2
51	Body Electrical System	Theory	1
52	Body Electrical System	Practical	1
53	Body Electrical System	OJT	2
54	Charging System	Theory	1
55	Charging System	Practical	1
56	Charging System	OJT	3
57	AC System	Theory	1
58	AC System	Practical	1
59	AC System	OJT	3
60	Body	Theory	0.5
61	Advance Automobile Technology	Theory	2
62	Advance Automobile Technology	Practical	3
63	Advance Automobile Technology	OJT	5
64	Hybrid & Electric Vehicle	Theory	3
65	Hybrid & Electric Vehicle	Practical	3
66	Hybrid & Electric Vehicle	OJT	7
67	ADAS & Autonomous Vehicle Technologies	Theory	2
68	ADAS & Autonomous Vehicle Technologies	Practical	3
69	ADAS & Autonomous Vehicle Technologies	OJT	5
70	Technical Documentation	Theory	3
71	Workshop hand Tools, SST & Equipment	Practical	2
72	Workshop Measuring Tools	Practical	10
73	Various Diagnosis Tools	Practical	5
74	Repair Manuals, Owner’s Manual	Theory	5
75	Electrical Wiring Diagram	Theory	3
76	Collision Damage Manuals	Theory	3
77	Service Bulletin	Theory	2
78	Painting Process	Practical	3
79	Customer Service Excellence	Theory	3
80	7 Steps Service Operation Process	Theory	8
81	Workshop Operations & Workflow Management	Theory	4
82	Workshop Production Control	Theory	3
83	Job Planning & Work Allocation	Practical	5
84	Quality Control & Final Inspection	Theory	3
85	Spare Parts & Inventory Coordination	Theory	5
86	Estimation	Practical	3
87	Warranty Policy & Procedures	Theory	3
88	Warranty Administration & Documentation	Theory	3
89	Digital Workshop Management/ERP	Theory	3
90	Leadership & Team Management	Theory	5
91	What is the meaning of GLI, XLI?	Theory	4
92	Defensive driving principles	Theory	6.5
93	Defensive driving principles	Practical	5
94	10 Principles of Safety Driving	Theory	3
95	10 Principles of Safety Driving	Practical	3
96	Tools list during driving	Theory	3
97	Familiar with maintenance items	Theory	0.5
98	Various Warning Light in Dashboard	Theory	1
99	Various Warning Light in Dashboard	Practical	9
100	Familiar with road traffic signage	Theory	1
101	Factors affected fuel economy	Theory	1
102	Cause of vehicles catching fire	Theory	0.5
103	Be aware about distracted driving	Theory	1
104	Computer fundamentals	Theory	1
105	Microsoft Word	Theory	2
106	Microsoft Excel	Theory	1
107	PowerPoint	Theory	0.5
108	Email communication	Theory	0.5
109	Cloud storage	Theory	0.5
110	Internet research	Theory	1
111	Cybersecurity basics	Theory	3
112	Workshop management software	Theory	3
113	Digital customer records	Theory	3
114	Preparing job cards	Practical	1
115	Creating quotations	Practical	0.5
116	Writing service reports	Practical	0.5
117	Maintaining inventory	Practical	0.5
118	Online spare parts search	Practical	1
119	Accessing manufacturer service manuals	Practical	0.5
120	Using digital inspection checklists	Practical	1
	Speaking
121	Greetings	Theory	1
122	Customer reception	Theory	1
123	Telephone communication	Theory	1
124	Appointment scheduling	Theory	0.5
125	Explaining repairs	Theory	0.5
126	Giving estimates	Theory	1
127	Handling complaints	Theory	0.5
128	1000 Automotive English Vocabulary	Theory	0.5
129	2000 Business Communication Words	Theory	0.5
130	1000 Automotive Abbreviations	Theory	1
131	500 professional meeting conversation words	Theory	1
132	300 Common English Phrases, Replies and Expressions	Theory	1
133	500 Daily Spoken English Questions & Answers	Theory	1
134	Reading
135	Repair manuals	Theory	1.5
136	Wiring diagrams	Theory	1
137	Collision Damage Manual	Theory	1
138	Parts catalogues	Theory	1
139	Owner’s Manual	Theory	1
	Writing
140	Service reports	Theory	0.5
141	Emails	Theory	0.5
142	Quotations	Theory	0.5
143	Job cards	Theory	0.5
144	Inspection reports	Theory	0.5
	Listening
145	Customer conversations	Theory	0.5
146	Technical videos	Theory	1
147	International workshop communication	Theory	1
148	Workshop Management & Entrepreneurship		1
149	Opening an automobile workshop	Theory	0.5
150	Customer management	Theory	2
151	Inventory control	Theory	0.5
152	Spare parts management	Theory	0.5
153	Pricing strategy	Theory	0.5
154	Marketing	Theory	2
155	Social media promotion	Theory	1
156	Financial management	Theory	1.5
157	Tax basics	Theory	0.5
158	Workshop Management	Theory	2
159	Service Menu	Theory	1
160	Periodic Maintenance Check Sheet	Theory	1
161	Diagnosis Check Sheet	Theory	2
162	Quality Control Check Sheet	Theory	0.5
163	10 Principles of Auto Technician	Theory	0.5
164	Job Description of Job Controller	Theory	5
165	5S Methodology	Theory	5
166	KAIZEN	Theory	2
167	Office Manner	Theory	1
Total			360

5. Assessment Scheme

• Theory Examination: 25%
• Practical Skills Test: 35%
• Attendance:5%
• Continuous Assessment: 5%
• Workshop Performance: 10%
• OJT Evaluation: 10%
• Driving Skills Assessment: 5%
• Computer Skills Assessment: 2.5%
• English Communication Assessment:2.5%
• Total: 100%

Note: A minimum overall score of 70% is recommended for certification.

6. Soft Skills Development

Throughout the course, trainees should develop:

• Communication and presentation skills
• Professional ethics
• Time management
• Teamwork
• Leadership
• Critical thinking
• Problem-solving
• Customer service excellence
• Quality assurance
• Workplace discipline
• Continuous learning mindset
• Adaptability to new automotive technologies
• Analytical troubleshooting

7. Required Training Resources

I. Workshop Resources

• Vehicle lifts
•  Engine stands
•  Hydraulic jacks
•  Air compressor
•  OBD-II scanners
•  Oscilloscope
•  Digital multimeters
•  Battery tester
•  Wheel balancer
•  Wheel alignment machine
•  Brake lathe
• Injector cleaner
•  Compression tester
•  Torque wrenches
•  Cooling system pressure tester
• Vacuum gauge
•  Smoke leak detector
• Passenger, commercial, hybrid, and electric training vehicles
• Brake testing equipment
• Air-conditioning service station
• Service manuals and wiring diagrams

II. Computer Resources

• Desktop/laptop computers
•  Dealer Management System (DMS)
•  Enterprise Resource Planning (ERP) software
•  Customer Relationship Management (CRM) software
• Microsoft Office
• Internet access
• Printers and scanners

III. Training Facilities

• Multimedia classroom
•  Projector and smart board
• Library of workshop manuals
• Learning Management System (LMS)
•  Meeting room for role-play

8. Job Controller Competencies

Graduates who complete this curriculum will be able to:

• Plan, coordinate, and control all workshop repair activities to achieve high productivity, efficiency, and quality.
• Allocate repair jobs based on technician competence, workshop capacity, and customer priorities.
• Monitor repair progress, identify bottlenecks, and implement corrective actions to meet delivery deadlines.
• Coordinate effectively with Service Advisors, Technicians, Parts, Warranty, and Management teams.
• Use modern Dealer Management Systems (DMS), ERP, CRM, spreadsheets, dashboards, and digital reporting tools to manage workshop operations.
• Analyze Key Performance Indicators (KPIs), labor utilization, workshop profitability, and customer satisfaction to support continuous improvement.
• Safely drive and inspect customer vehicles during workshop operations and quality-control procedures.
• Communicate confidently in English through meetings, emails, reports, presentations, and technical discussions with customers, manufacturers, suppliers, and international employers.
• Apply international standards for workshop management, occupational safety, environmental protection, quality assurance, and ethical business practices.
• Progress into careers such as Workshop Job Controller, Workshop Coordinator, Production Controller, Workshop Supervisor, Service Operations Executive, Fleet Maintenance Coordinator, Workshop Manager, or After-Sales Operations Manager, with competencies aligned to the needs of modern automotive dealerships and global service organizations.